Up to 1,000 Percent More Constituent Communications Being Received by U.S. Congress

The Congressional Management Foundation reports that congressional offices are receiving from 200 to 1,000 percent more constituent communications than they were 10 years ago.

Selected findings include:

  • Data from a select number of House and Senate offices quantifying the increase in constituent communications in the past decade.
  • Percentage of congressional offices answering incoming email with a response email in 2010 compared to 2005.
  • Percentage of congressional staff who report they spend more time on constituent communications than two years ago.
  • Response time to constituent communications, as reported by congressional staff.

See the full report:

How Citizen Advocacy Is Changing Mail Operations on Capitol Hill

Cross-posted at Law Library Blog.

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